Policy & Terms

Terms and Condition

  1. The user may carefully read all the information on products and services as provided in relevant sections and also in “FAQ”, please read our FAQ and our returns policy before placing an order.
  2. Even though ManhaOnline.com shall try to deliver the products as per the details/specifications given on the order form by the user, it reserves (in it’s absolute discretion) a right to deliver a similar/alternate product for reasons beyond it’s control and any such action shall not be deemed as bad-delivery.
  3. Even though ManhaOnline.com shall try to meet the date and time of delivery schedule as given by the user in the order form, any delayed/ early delivery for whatever reason shall not entitle the user for any damages or compensation from ManhaOnline.com . Every order is delivered as per specifications of the product mentioned online.
  4. Shall take due caution at the time of delivery to deliver the product to the correct person at the address on the order form, but disclaims any responsibility for claims, damages, and/or compensation.
  5. If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email and should wait for a written clarification before using the service.
  6. The products/services provided on this site are without warranties of any kind either expressed or implied and ManhaOnline.com disclaims all or any of them to the fullest extent. ManhaOnline.com does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.
  7. Under no circumstances whatsoever shall ManhaOnline.com be liable for any loss of data, lost profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site. Notwithstanding the foregoing, in no event shall ManhaOnline.com be liable to the user for any or all damages, losses, and causes of action including but not limited to, negligence or otherwise exceed the amount paid by the user to ManhaOnline.com for that specific service/product.
  8. All prices are inclusive of cartage, service charges, packaging and all other costs involved with the process of ordering. All the taxes and customs if applied are not included in the invoice value.

Cancellation Policy:

  1. At ManhaOnline.com we understand that there could be times when you may want to cancel an order for various reasons. While we strive to make cancellations easier for you, we regret to inform that we cannot accept cancellations of all orders.
    1. We would be unable to accept order cancellations for custom-made item(s). This includes tailor-made item(s) such as Salwar Kameez, etc. as well as altered item(s).
    2. Orders that are shipped from our warehouse or production unit cannot be cancelled.
    3. Orders placed during discount sale, clearance sale or using discount code and other promo codes will not be eligible for cancellation.

A cancellation fee of 10% of the total bill amount will be applicable for refund into your credit/debit card or Payable account, in order to cover the card transaction and admin cost. Refunds can be made by cheque or bank transfer if you have a bank account in Pakistan. However, additional wire transfer fees would be deducted from the refund amount if you have a bank account outside Pakistan. The time taken for the refund to be deposited into your bank account differs for every bank.

Privacy Policy

We respect your privacy and are committed to maintaining it. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and password.

None of this data is of a personal nature and will help us improve the quality of our service.

Returns Policy:

  • You can send back the item you have purchased to us in its original condition and tags with the same package within 7 days, in case you do not like it for any reasons.
  • In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges.
  • We would entertain the return, only if it is sent with the successful submission of the Return Authorisation Form.
  • We do not accept any returns after 24 hours of receiving the shipment.
  • All products should be returned in original condition with tags intact as attached in the dress. Presence of original tags is a must to accept returns.
  • Any complaint with regards to damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture or video of the same in order to review the same.
    • We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
    • At any point of time the refunds will not exceed the actual value of the goods.
    • There is an admin / credit card commission cost of 10% of the final order value (5% while accepting and 5% while refunding if refund is issued back to the credit card). If refund is issued as a gift voucher there is no charge applicable.
    • For orders placed using Bank Transfer payment method refunds would be issued only as Gift Vouchers and in such cases there would not be any admin cost mentioned above.
  • If the return is not a result of our error, we will not refund the shipping charges paid by you while purchasing the item.
  • In case of orders with free shipping, shipping cost would be deducted from the refund.